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Linking NatWest Rooster Money to your Alexa device
Find out how to use RoosterMoney with Alexa here… You will need to ensure Kid skills are enabled from your Settings on the Alexa app… Go to your 'Settings', scroll down the list and tap on 'Kid Skills' and then tap the toggle 'Allow Kid
Approving a payment via the app
A quick guide on what to do if the merchant asks you to approve a payment via the RoosterMoney app… Once you’ve submitted your payment on the merchant's site, you’ll see a new screen asking you to open… the RoosterMoney app to approve the payment
Third Party Access: Alexa and IFTTT
No longer using Alexa or IFTTT with RoosterMoney? Want to revoke Alexa's or IFTTT's third party permissions? Find out how to do this here… When you link a third party app to your RoosterMoney account, they need access to your data on RoosterMoney… top right of the family dashboard Tap on Manage Account Scroll down and tap on Third party
How do I log out or switch users?
Find out how to switch users or log out of the RoosterMoney app here… of the Parent Account and into a Child's Account: Open the quick navigation window by tapping on… Parent Account To log out of your app completely: Open the quick navigation window by tapping on
How to change your child’s currency
Want to change your child's currency from stars to money? Or money to stars? Or one currency to another? Find out how to do this here!… You can change the currency set on your child's account to stars or another currency by following these… the 3 horizontal lines in the top right Tap on '[Child name]'s Settings' Tap on 'Profile
How do I refer a friend?
Want to refer a friend to RoosterMoney? Find out about our referral programme and bonuses here… from the menu You can view the offer available to you and your friends for making the referral on… Ask your friend to click on the link provided and use your code when they sign up!
Why can't my child go into negative balance?
Want to track money you've advanced your child? Find out how you can track this with a Goal pot here!… Currently, RoosterMoney does not allow children to go into overdraft or negative balance, however, this… add extra money if another 'loan' is made, which you can find the instructions for in the related article
Why is my Card being declined due to authentication reasons?
On the 14th March 2022, new regulations came into place which now means that all online transactions… trying to make an online purchase, the merchant will now ask for the payment to be approved in the RoosterMoney… has not yet set up their SCA authentication process and they aren't prompting you to open the RoosterMoney
I've connected my bank account to NatWest Rooster Money, but I've still been charged a subscription fee. How can I fix this?
If you're recently renewed an old Rooster Card then you may see a charge on the account, here's some guidance on how we can help… You can reach out to the team on hello@roostermoney or in-app to let them know you've been charged, they'll… could not capture the subscription fee for another year, then the old unpaid invoice may still exist on
Can I cancel my NatWest Rooster Money account at any time?
Customers who are already on the paid Monthly or Annual subscriptions can cancel their account whenever… out to our Customer Service team either via the NatWest Rooster Money in-app chat or at hello@roostermoney