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I need to reset my password!

Forgotten your password? Find out how to reset it here… Follow the steps to reset your password and you'll receive an email with your password reset link… For Parents: You can easily reset your password from the login screen of the App by clicking on the

Linking NatWest Rooster Money to your Alexa device

Find out how to use RoosterMoney with Alexa here

Third Party Access: Alexa and IFTTT

No longer using Alexa or IFTTT with RoosterMoney? Want to revoke Alexa's or IFTTT's third party permissions? Find out how to do this here… When you link a third party app to your RoosterMoney account, they need access to your data on RoosterMoney… Note: You will need to have RoosterMoney app version 7.7.0 or higher to view and manage third party permissions

How do I log out or switch users?

Find out how to switch users or log out of the RoosterMoney app here… corner > Switch User Select the profile you want to log into Enter the passcode or username/password… Account: Select the Menu from the top right hand corner > Switch User Enter your username and password

How do I refer a friend?

Want to refer a friend to RoosterMoney? Find out about our referral programme and bonuses here

Approving a payment via the app

A quick guide on what to do if the merchant asks you to approve a payment via the RoosterMoney app… trying to make an online purchase, the merchant will now ask for the payment to be approved in the RoosterMoney… you’ve submitted your payment on the merchant's site, you’ll see a new screen asking you to open the RoosterMoney

Why is my Card being declined due to authentication reasons?

trying to make an online purchase, the merchant will now ask for the payment to be approved in the RoosterMoney… merchant has not yet set up their SCA authentication process and they aren't prompting you to open the RoosterMoney

Why can't my child go into negative balance?

Currently, RoosterMoney does not allow children to go into overdraft or negative balance, however, this… to add extra money if another 'loan' is made, which you can find the instructions for in the related article

How to turn notifications on/off

Apps > Settings > MORE Click or tap Application manager > DOWNLOADED Click or tap your RoosterMoney… notifications IOS device: Go to your device Settings Tap on Notifications Select RoosterMoney

I've connected my bank account to NatWest Rooster Money, but I've still been charged a subscription fee. How can I fix this?

You can reach out to the team on hello@roostermoney or in-app to let them know you've been charged, they'll