What happens if I purchased goods with a valid receipt but the payment shows as declined on my statement?
In certain circumstances, when making a contactless payment, it may seem like the transaction has gone through successfully, however when you check your statement later it may show that it has actually been declined!
When this happens, the merchant’s card terminal has ignored the decline message and has provided the goods. Usually within a couple of days, they will reconcile their accounts and will put an offline transaction through to collect the funds from the original transaction. You can read more about offline transactions here.
This will show up on your Rooster Card statement as an adjustment. If you have any questions about this then please get in touch via the Contact Us button in the app or via firstname.lastname@example.org.