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I'm having trouble connecting my NatWest Group account to my NatWest Rooster Money app - what can I do?

If you are trying to link your NatWest Rooster Money account to a joint bank account, ensure that either… to the account as a Secondary and they are signing into the joint bank account using their own login… Is there a chance that you have already connected your NatWest Group bank account to a different NatWest

I've connected my bank account to NatWest Rooster Money, but I've still been charged a subscription fee. How can I fix this?

If you're recently renewed an old Rooster Card then you may see a charge on the account, here's some guidance on how we can help… If your account was previously cancelled automatically by us because we could not capture the subscription… fee for another year, then the old unpaid invoice may still exist on your account

How do I pay money into the NatWest Rooster Money account?

If you're topping up your NatWest Rooster Money account for the first time, have a quick read of this guide… in the NatWest Rooster Money app or by bank transfer from your bank account of choice… My bank doesn’t recognise the account details to pay money into the NatWest Rooster Money account, what

The NatWest Group Offer - FAQs

Eligible NatWest, Royal Bank of Scotland or Ulster Bank current account customers can get a Rooster Card… I don’t have a NatWest Group Bank account, but the secondary parent/guardian on my account does, can… I have received a message saying that my Bank account was unable to be connected to my Rooster account

Can I withdraw money from the NatWest Rooster Money account once I’ve topped up the Parent Account?

A step by step guide on how to withdraw money from your NatWest Rooster Money Parent Account… bank account… If you load money to your Parent Account within 24 hours of the bank transfer request being made, the

Logging into the Child Account

Find out how your child can log in and access their own account… Each child that you add to your family account will have their own account… You can choose how your child can access their account, and just like you, you child can use their account

I don’t have a NatWest Group account, but my partner does, can I use their account details?

Once they have been added to the account, they will be able to connect their own bank account from their… If the Secondary Parent/Guardian on the account connects their bank account, does this mean that they… as to whose bank account is connected to the NatWest Rooster Money app

How much is NatWest Rooster Money?

If you close your NatWest, Royal Bank of Scotland or Ulster bank account and are no longer a NatWest… For existing NatWest Rooster Money customers who have now connected their NatWest Group bank account… Finally, for new customers who have now connected their NatWest Group bank account to the NatWest Rooster

Deleting your NatWest Rooster Money account

Want to delete your account? Find out how to delete your Rooster Money account here… Before you delete your account: Remove any remaining funds into your Parent Account, from Pots… from your family dashboard Tap on Manage Account Tap Account Settings At the bottom

Can my child spend their money?

Find out more about using the app with virtual money on our free account, and real money in the UK via our Rooster Card… No real money can be deposited from your bank account to the app, and there's no payment card for children… This article shows you how to make a remove >> How to Remove money from your child's account